1.75 mil users affected by KDDI au service disruptions

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KDDI said Thursday that data communication services for au smartphones and tablet devices had been disrupted between 12:05 a.m. and 1:53 a.m. affecting about 1.8 million users nationwide on Wednesday.

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KDDI said the disruption had mainly affected its proprietary ezweb e-mail service. The Nikkei reported that around 1.75 million users using devices that employ LTE high-speed communication technology were unable to access the Internet. The cause of the disruption is currently unknown, the company said.

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The announcement follows news that disruption also affected 1.8 million users between midnight on New Year’s Eve and 4:23 a.m. on New Year’s Day. Shortly afterwards, between 12:12 a.m. and 2:29 a.m. on Jan 1 and again between 9:30 a.m. and 8:07 p.m. the same day, users were unable to use any services that required their au ID numbers.

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