DoCoMo achieves top ranking in business customer satisfaction for mobile phone, PHS services
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Business customers are more satisfied with mobile phone or PHS services from NTT DoCoMo than any other provider – the third consecutive year DoCoMo has achieved this top ranking – according to the J.D. Power Asia Pacific 2009-2011 Japan Business Mobile Phone Service Studies SM.
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Four factors were examined to determine overall satisfaction: responsiveness of the sales contact, service content, service quality and cost.
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During the past year, DoCoMo enhanced its service menu for smartphones and tablet handsets by adding new cloud-based and security services, and also deployed an extra-high-speed, next-generation LTE service, Xi, among many other achievements.
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