Docomo ranked No. 1 for 4th straight year in business-customer satisfaction for mobile phone, PHS services

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NTT Docomo said Saturday that business customers in Japan report they are more satisfied with mobile phone or PHS services from Docomo than any other provider — the fourth consecutive year Docomo has achieved this top ranking — according to the J.D. Power Asia Pacific 2009-2012 Japan Business Mobile Phone Service Studies SM.

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The study examined four factors to determine overall satisfaction: handset and service, troubleshooting, sales representatives, and cost.

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“Docomo is delighted to be ranked highest in business customer satisfaction for a fourth straight year,” said Tsutomu Shindou, Executive Vice President and Managing Director of the Corporate Marketing Division. “We deeply appreciate that business customers acknowledge the high level of our service. Mindful of the expectations implied in this study, we will continue to constantly improve our network quality and introduce high-quality services based on mobility.”

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Docomo has carried out a variety of initiatives since the previous study to further upgrade services, including enhancing its smartphone and tablet service menu with new cloud-based solutions and introducing new security services, and also improving network quality and coverage areas for its FOMA 3G and Xi LTE services.

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