Docomo shops to expand smartphone diagnostic services

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NTT Docomo and its wholly owned subsidiary NTT Docomo Ventures Inc have announced that Docomo shops nationwide will begin offering enhanced smartphone diagnostic services based on a newly upgraded in-shop device assist tool (DAT). In addition to currently available general checkups, the enhanced tool will enable diagnostics focused solely on specific problems to save time for customers.

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Symptom-specific diagnostics will be offered as a “smart-health checkup” service from today at all Docomo shops and selected event venues.

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The enhanced diagnostic tool was developed by Pervacio Inc, a company in which Docomo took an equity stake through NTT Docomo Ventures on Dec 22, 2017.

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Other planned service enhancements include increased support for data migration, smoother delivery from distribution centers, enhanced customer service through AI support and location-free after-sales service. Docomo said it will continue collaborating with Pervacio to provide customers with ever-greater satisfaction and peace of mind under the company’s “Declaration beyond” medium-term strategy to 2020.

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