Docomo shops to expand smartphone diagnostic services

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NTT Docomo and its wholly owned subsidiary NTT Docomo Ventures Inc have announced that Docomo shops nationwide will begin offering enhanced smartphone diagnostic services based on a newly upgraded in-shop device assist tool (DAT). In addition to currently available general checkups, the enhanced tool will enable diagnostics focused solely on specific problems to save time for customers.

Symptom-specific diagnostics will be offered as a “smart-health checkup” service from today at all Docomo shops and selected event venues.

The enhanced diagnostic tool was developed by Pervacio Inc, a company in which Docomo took an equity stake through NTT Docomo Ventures on Dec 22, 2017.

Other planned service enhancements include increased support for data migration, smoother delivery from distribution centers, enhanced customer service through AI support and location-free after-sales service. Docomo said it will continue collaborating with Pervacio to provide customers with ever-greater satisfaction and peace of mind under the company’s “Declaration beyond” medium-term strategy to 2020.