Fujitsu launches cloud-based services to support end-user ICT

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Fujitsu on Monday announced the launch in Japan of its Workplace LCM Service, which leverages a cloud-based platform to provide total outsourcing support over the lifecycle of customer ICT equipment, including personal computers, printers, multifunction copiers, and on-site departmental servers.

Workplace LCM Service is designed to keep pace with the diverse work styles and multivendor ICT environment at customer offices. The outsourcing service is available for a monthly fee and covers all tasks involved in the ICT equipment lifecycle, ranging from planning and acquisition to deployment, day-to-day operations, equipment retirement, and disposal.

Previously only available for PC management, the new service extends outsourcing to printers, multifunction copiers, servers, and other ICT equipment, while also adding a wide range of new sought-after offerings, including security measures and mobile access. In addition, the previous outsourcing service for PCs has been expanded into Desktop-as-a-Service (DaaS) to deliver a host of business applications to PCs at customer sites via the Internet.

As working styles have grown more diverse and the speed of business has accelerated, companies have found themselves needing to support an increasingly diverse ICT environment that includes not only office-based PCs but also laptops used at customer premises or the homes of employees.

At the same time, ICT departments are bearing a vastly increased workload, with the need to support a greater diversity of ICT equipment, implement mobile connectivity that delivers a secure working environment outside of the office, and deal with increasingly complex security management issues. Doing this while lowering costs, as well as increasing flexibility for end users, has become increasingly challenging.