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New Twitch tool helps battle ban evaders

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Gaming platform Twitch has introduced a tool that detects and blocks users who evade bans, a longstanding problem for victims of harassment.

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The leader in live video game streaming has struggled for months to stem a wave of racist and homophobic harassment, which includes so-called “hate raids” against certain content creators.

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Stalkers have been known to enter chat rooms and flood the moderators or others with insults or offensive images.

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While the creators or mods can ban such users, some still find ways back in, often by creating new anonymous accounts.

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The new tool was created “to help you identify those users based on a number of account signals… so you can take action as needed,” Twitch said in a statement.

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The tool uses machine learning software, a form of artificial intelligence, that the company says analyzes accounts and flags suspicious ones as either “likely” or “possible” fraudsters to moderators.

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“No machine learning will ever be 100 percent accurate,” Twitch said. “That’s why Suspicious User Detection doesn’t automatically ban all possible or likely evaders.”

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Twitch claims to host more than 30 million users per day. The platform is owned by tech giant Amazon, which dominates the global cloud-computing industry.

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In August, gamers united to urge the company to respond to the hate raids as concern mounted that Twitch was failing to ward off hackers and abusers.

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Twitch has filed a complaint against two users in Europe who it says manage multiple accounts under different identities and have generated thousands of automated bots in a matter of minutes to harass their victims.

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