Oki adds IP-compatible fax response functionality to eSound Engine for Server V2

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Oki Electric Industry on Thursday announced it has added an IP-compatible fax response functionality to its eSound Engine for Server V2, a host media processing software that can process voices on a general server for call distribution systems and auto voice response systems at IP contact centers.

With this new functionality, those in need of an IVR system with auto fax response can build one without adding fax hardware. In addition, because a single server can operate multiple channels, users can reduce the system cost and ensure future expandability.

The Sound Engine for Server is a high quality host media processing software with high ROI. By adding the new IP-compatible fax response functionality, users can receive fax data and save it as an image file as well as send the image file by converting it into fax data. Thus, users can automate the fax answering function and build an IVR system at a low cost while improving business efficiency.

“We believe the new fax functionality in our software will improve business efficiency for manufacturers who are working to improve their IVR capabilities at their contact center systems,” said Toshinori Suzuki, general manager of the Telecom Systems Division at Oki. “We are pleased to announce that this eSound Engine for Server is used as the function for voice processing and sending/ receiving faxes for Fujitsu Ltd’s VoiceScript for IP, an IP-compatible phone and fax auto response system. Oki will continue to actively support manufacturers through our high-quality eSound Engine for Server.”