Transcosmos to boost Korean call center business

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Japanese call center administrator Transcosmos Inc has entered a partnership with KT Corp through subsidiary Transcosmos Korea Inc. Transcosmos began subcontracting part of the KT group’s call center operations at two locations in Seoul and Pusan. The two call centers have a combined 900 positions and are responsible for fielding inquiries from customers regarding the KT group’s mobile phone and Internet access businesses.

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By subcontracting call center work from the South Korean firm, Transcosmos hopes to boost sales in South Korea by 20% this year by 25 billion won ($22.15 million). It is looking to expand its South Korea business into one of its core overseas operations, alongside China. The companies will utilize KT’s communications infrastructure and Transcosmos’ expertise to jointly develop business subcontracting services utilizing information technology.

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